In March 2018, Aerocare and its subsidiaries joined Swissport, the world’s leading provider of ground and air cargo services, and in July, we changed our name to Swissport. Learn more.
Our employees throughout Australia and New Zealand enjoy the diversity of working with a range of airlines and the unmatched career opportunities available with a growing, innovative company.
We offer industry-leading training and with hard work and a desire to achieve, the career possibilities are endless. At Aerocare/Swissport we never stop looking for better ways to do things and we’re known for our “can-do, will-do” attitude.
If this sounds like you, and you’re looking for a rewarding new career, we could be good together! Learn more about what it’s like working with us and see our current vacancies.
After ten years working as a concreter, Swissport gave Geoff Kitchen the change he was looking for. And what a change it was! Shortly after joining, Geoff was promoted to a supervisor position and on his way to a rewarding new career.
Fast forward three years and now Geoff has a planning-focused supervisory role with Swissport’s QantasLink operation at Brisbane Airport.
When asked for his most exciting moment with Swissport, Geoff says that the job itself is pretty exciting. “How many people can say that they go to work and push back an aircraft?”.
Geoff says being alert and aware of the environment is critical to working on the ramp with Swissport as it’s very much a front-line role. “We also need people to be keen to put their hands up and help with anything – handling, baggage, load, freight, cleaning, whatever – it’s a team effort.”
“For me in a supervisor’s role, the most important thing I need is people skills. I need to be able to adapt and know how to talk to people and get along well with them so we can get the job done as a team.”
Geoff’s favourite movie is the Bourne Ultimatum.
Customer Service Manager
Like many Swissport team members, Kate Langdale applied for a check-in role with her heart set on one day gaining an airline cabin crew position.
Again, like so many Swissport team members, Kate found that she enjoyed ground services and has paved a different path gaining skills in check-in, boarding gate, lounge, aircraft movement coordination, recruitment and training.
After almost six years, Kate became a Training Coordinator for Swissport’s Perth, Broome and Darwin operations, which was a full-time role focused on supporting trainers and improving training delivery.
Kate enjoyed developing her training career, saying: “I love training – it’s so good seeing people come out the other side and see their progression.”
Swissport has a network of training coordinators through Australia and New Zealand, who speak each week and regularly get together.
Kate has recently been appointed Customer Service Manager for Virgin Australia in Perth.
A career highlight for Kate was securing a place on the 2013 Top 50 Reward Trip skiing in Perisher. “It’s nice to know you’re valued, and I always mention the trip to people when I’m running inductions so they know it’s possible,” she says.
On leaving school Kate tried her hand at university studies and in a real estate agency, before applying to Swissport. She says Aerocare is “like a big family” where she has made life-long friends and is constantly learning.
Don’t mess with Kate – she loves boxing!
Josie Holly Perrie
Manager Airport Services
Josie Holly Perrie believes it’s part of her job to provide a fun and happy workplace. “We can operate safely, give our passengers and clients everything they need and still have fun at work!”
Despite the firm focus on a fun workplace, Josie also believes that to be a strong manager you can’t be afraid to not be liked. “Not every decision you make will be a popular one and you have to have the courage and resilience to have difficult conversations. It’s also about walking the talk.”
“The goal is a strong team where people are safe, motivated and enjoy coming to work and providing stand-out service at every step.”
Josie has worked with Swissport for nine busy years, which have seen her working on projects in-house with airline clients, introducing new airlines, overseeing various ports, and going on three reward trips – to Bali, Perisher and Hamilton Island.
“Swissport nurtures and builds you and I’ve really grown with the company and learned along the way. I’ve always had very good people that I could go to for advice and support, and endless opportunities.”
Josie regularly travels to Indonesia and would one day like to manage operations at a local airport.
Manager Regional Airports
Steve Hayes joined Swissport in a casual role to supplement his handyman business. Fast forward eight years and Steve is a Manager Regional Airports overseeing several operations throughout Australia. Steve has worked with Swissport at various airports and in a range of different roles, most recently as Manager International Operations at Brisbane Airport.
A major career highlight for Steve was winning a place in the Aerocare Top 50 reward trip in 2010, which saw him and a bunch of other high achievers sailing the Whitsundays alongside Swissport CEO – Pacific Glenn Rutherford.
“The top 50 trip was the best holiday I’ve ever been on. It was great meeting people from all over the country and I’ve kept in touch with some. It was a real turning point for me – it was motivating and inspiring and it helped me feel even more connected with the business and with management.”
Not long after the trip, Steve was encouraged to take a big step up into the role of manager of Swissport’s Adelaide operations. It was a steep learning curve but luckily Steve says he has never questioned the support he has received from his managers at Swissport.
Steve points out that while being a manager is not an easy job, if you can be flexible and go above and beyond, your efforts will be rewarded.
Steve believes “sleep is for the weak” and between work and triathlons, there’s never a dull moment!
Customer Service Supervisor
Meggie Pho loves the variety of her role with Swissport and that every day is different. “I’m someone who can’t sit still so the job suits me!” she says.
Meggie joined Swissport three years ago after completing a business degree at university and realising an office job wasn’t for her. “I do a range of different roles and represent many of our different customers at Sydney International – AirAsia, Cebu, Scoot, Jetstar – which keeps it very interesting,” she says.
As well as strong support from supervisors while on shift, Meggie appreciates the one-on-one catch ups that all Swissport team members have each month. “It’s an opportunity to talk about our goals and give feedback, discuss opportunities for new skills and cross training, and generally keep things on track,” she says.
Meggie says while she particularly enjoys working at the boarding gate and ensuring the efficient turnaround of an aircraft, it’s the team environment that she loves most about Swissport. “It’s very friendly. It’s like a big family. Everyone’s there to support each other and we have a laugh together when things have been challenging. Even on our days off there is a group of us who meet up then as well – movies, dinner, drinks.”
Meggie must be a kid at heart – her favourite movie is Ice Age!
Ramp Trainer & Supervisor
Greg Spencer’s role with Swissport regularly takes him all over Australia and New Zealand, supporting start-up operations and providing additional skills where they’re needed.
As a self-confessed aviation buff, this diversity suits Greg perfectly. He says: “I love working with different aircraft, particularly gaining wide-body experience. Supporting start-up operations is particularly rewarding, where you get the opportunity to learn something and pass it on for others to take over.”
Greg has been based at Perth Airport with Aerocare for more than 14 years. He recently took some long service leave to coincide with his volunteering role in ground support at the Australian International Airshow at Avalon Airport.
Greg points out that aviation shift work is very different to standard hours, with start times at Perth airport from 3.45am and finishes as late as 2am. “The work and hours really don’t suit everyone, and if it doesn’t suit you, I think it’s best to move on. In our environment, it’s critical to have a good work ethic and we expect our people to always try their best,” he says.
Greg has a pyrotechnics license and flies high-powered model rockets.
Day of Operations Planner
Sarah Ryder “fell in love straight away” when she joined Swissport eight years ago, fresh from TAFE travel and tourism studies.
“Swissport gave me a start and the opportunities and rewards have just kept on coming,” she says. “I have learned so much over the years, in different roles, with different airlines, constantly upskilling.”
Sarah has recently taken on a Day of Operations Planner role, which means helping ensure everything is running smoothly across the entire Swissport operation at Sydney International Airport. Sarah says: “We’ve always been a bit like one big happy family at Swissport, which has tended to set us apart from other ground handlers. As a Day of Ops Planner, I can work at building the team dynamic and keep everyone working well together.”
Along with securing the Day of Operations role, Sarah’s biggest achievement was scoring a place on the Aerocare Top 50 trip which saw her being “absolutely spoiled” with 49 other top-performing colleagues on Hamilton Island.
“Customer service is absolutely number one,” says Sarah. “You’re the face of the airlines, and the most important thing is that customers receive the best service and that they keep coming back.”
Sarah has a wall in her house dedicated to the South Sydney Rabittohs! (Her job is the only thing stopping her getting to every game!)
Customer Service Agent
Jenny Kelley reflects on when she first joined Swissport in Bundaberg in 2014. “For me, as a mum, it was important to get back to work. Swissport has helped give me back ‘me’”!
As a new mum, Jenny had returned to Australia after travelling the world for 16 years, working in corporate hospitality with the Honda Formula 1 team. “We had a son who we wanted to grow up in Australia.”
“I applied for the job at Swissport which was a good match for my skills and experience, but a lfamily-friendlyfriendly than travelling with a racing team!”
In 2016, after two years, Jenny relocated to the Gold Coast, her home town. “It has been very rewarding moving from a very small port to a large one and being able to fit in, adapt and be welcomed. I’ve achieved many things during the past year and I’m proud of that.”
Jenny says despite working in a busy, growing operation, one thing is a constant. “Every day when I walk in there’s always a big, warm smile. No matter what’s going on, you’ll always get a reassuring smile or even a hug!”
Jenny travelled the world with the Honda F1 racing team!
Ramp Duty Manager
Prior to joining Aerocare four years ago, Aristo Gotsis’ aviation experience involved taking holidays and childhood plane spotting! “At first I found it amazing working among the planes and was in awe of it for the first few months,” he says.
“I have always been fascinated by planes and remember watching them as a kid – we lived on the flight path,” he says. “It’s special because not everyone can work at the airport and be so close to the aircraft.”
Aristo explains that there’s a lot to learn when you first come on board. “You have to be very aware of everything around you and what everything means. The ability to make quick decisions is most important. At first you’re very nervous and everyone is different in how long it takes them to adapt.”
Early on Aristo was happy to learn the ropes and support his managers, but he was soon given the opportunity to step up to a supervisor’s position. He says his challenge now is focused around “motivating people, maintaining good working relationships and making good decisions”
“The people you work with are the most important thing. We all look after each other and go the extra mile to support each other.”
Aristo owned a chicken shop before joining Aerocare!
Customer Service Supervisor
Natasha Byrnes had always thought about an aviation career, but it wasn’t until a Google search led her to Swissport in late 2014 that things kicked off. “I had been working in an office after completing a traineeship, but my thoughts of working in aviation were always there,” she says. “I applied and within a week was on my way.”
Natasha says her eight years in the fast food industry prepared her well for the role with Aerocare. “It really taught me about customer service and dealing with challenging situations, which are, unfortunately, inevitable,” she says. “The most important thing is having a can-do attitude and genuinely trying your hardest to be helpful and exceed expectations.”
Natasha is now trained to represent Swissport’s full customer base at Sydney International Airport, meaning a level of variety she really enjoys. “I really like what I do,” she says. “If I’ve had a hard day, when I reflect on it, I always come back to thinking ‘actually, I love my job’.”
Natasha counts her recent promotion to supervisor as one of her biggest achievements. “When I first started, the supervisors really took me under their wings and I have learned from their leadership skills,” she said. “Being a supervisor is a much bigger role and I’m really enjoying it.”
Natasha’s favourite movies are anything starring Channing Tatum!
Ramp Supervisor and Customer Service Agent
Jeremy Browne says that to do well at Aerocare you need to be “keen and interested”. Given the amount Jeremy has achieved in three short years, he certainly leads by example!
Jeremy is a Ramp Supervisor and Check-in Agent with Swissport’s Sunshine Coast Airport team. He says his close-knit group “shares a common goal and works hard as a team to get planes out on time”.
“Everyone wants to get home to their families at the end of the day, so we all work together to get the job done safely,” he says.
Jeremy joined Swissport after working in the printing industry and says the career progression and rewards available to staff are “phenomenal”. “I left printing after 18 years and barely a ‘thank you’,” says Jeremy. Within two years at Swissport, Jeremy was a supervisor, worked with four airlines, and had been on an Swissport Top 50 reward cruise.
“It has been a great pleasure growing with Swissport over the past few years and the company has exciting things ahead. When I started, we only had one airline client on the Sunshine Coast and now we have five. There are so many opportunities to learn new things and build a rewarding career.”
“I just love it. I couldn’t imagine ever doing anything else,” says Jeremy. “Being so close to the aircraft never gets old, and in this type of work no two days are the same.”
As a kid Jeremy loved watching Top Gun, sparking his love for aviation!
Mabil Tiop Anyang
Customer Service Agent
Mabil Tiop Anyang was checking in for a flight when he asked the check-in agent how he got his job. “He wrote the web address down and I held on tightly to that bit of paper while I was away,” says Mabil.
“I applied as soon as I got back, progressed through the stages, and the last step was a meet and greet with the airport manager. I’m just so pleased he gave me the opportunity. I love it.”
Mabil’s job at Swissport is especially important to him as he helps support his family in Uganda, sending money for rent, food and healthcare.
Mabil explains that as young child in the 1990s he had to flee from war in Sudan to safety in Uganda. “Everyone was running in all directions and my brother and sister and I were separated from our mother. Our sister had to look after us even though she was only a child herself.”
Mabil and his brother had the opportunity to move to Brisbane in 2008 after his sister married a Sudanese man who had earlier settled in Australia and could support them.
While 15-year-old Mabil was excited about moving to Brisbane, he recalls the challenges of starting school here with very limited English skills. “I could hear the teacher talking but I didn’t know what they were talking about. I could only understand a few things. I just started making friends and learning English from them. I also played a lot of soccer. I was put into year eight at first but after I started understanding things they moved me into year nine.”
Mabil’s focus at Swissport is to work hard and pursue as many opportunities as he can. “When I started at Swissport I could see that a lot of people progress, from check in agent to supervisor, and onwards. Nick [Ward, Manager Domestic Operations] is an inspiration; he always has a smile and is very motivating,” explains Mabil.
Mabil has always wanted to be an air crash investigator and studied Accident Forensics at uni.
Manager Airport Services
Emma McNamara says joining Swissport eight years ago was the best decision she ever made. “Swissport really looks after its people and I was very lucky that they saw something in me and gave me the chance to manage the Gold Coast operations.”
As a naturally shy person, Emma says her role leading a team of 180 staff has really forced her out of her comfort zone. “I have found that communication and listening are where I really need to focus my efforts,” she says. “It is so important to listen – most of the good ideas will come from the people around you.”
Emma feels that her team has real ownership of their operations and full responsibility for how things work. “We have independence, but there is 100% support from head office if we ever need it,” she says.
Emma says the job can be stressful and thick skin and the ability to think quickly are essential. “You also have to be prepared to give your heart and soul if you want to go places,” she says. “With Swissport, you really can go places.”
Sometimes the toughest days are the most rewarding, says Emma. “At the end of the day, if things have been really tough with cancellations and even airport closure, we can all get together and have a laugh.”
Emma has a gorgeous son named Bronson.
Steve Hynes, or “Hynesy” as he’s known, has been part of the Aerocare team for a staggering 12 years. He’s seen a lot in that time, but says one of his highlights was helping unload a RAAF-chartered Russian Antonov carrying six 40 foot containers bound for the Woomera Rocket Range.
Steve says: “I love the variety of the work we do – the different roles and the different aircraft make it really interesting.” Steve has also enjoyed travelling extensively throughout Australia providing ramp training, and meeting a lot of people along the way.
Joining Aerocare was big change for Steve, as his first aviation role after a long career in the printing industry. He counts among the highlight the friendships he’s made along the way – and not just in Melbourne but throughout the country.
Last year Steve began a role with Aerocare’s Q Catering contract and has enjoyed working with an even broader mix of airlines and aircraft.
As for the skills required to succeed at Aerocare, Steve says above all else you need to be open-minded and prepared for anything. “No two days are the same, so you need to be good at thinking quickly and taking quick action.”
Steve is about to notch up his 33rd year as a volunteer firefighter!
Customer Service Supervisor
Damien Sutton’s love affair with aviation started long before he joined Aerocare on the Gold Coast. As a teenager, he took a flying course, held a student pilot licence, did work experience with a ground handler and airline, and studied tourism and travel at college.
“From college it was a pretty natural move into a customer service position with Aerocare and I’ve learnt a huge amount over the past three-and-a-half years. I love the variety of working with different airlines and I find I’m always learning something new.”
Damien credits his supportive managers with encouraging him to take on new challenges and helping build his confidence. “I was really helped out of my shell, given constructive feedback and support to take things on like the supervisor role.”
Damien is very well respected by his teammates, having twice made Aerocare’s Top 50, a peer-voted recognition scheme. He’s been on two reward trips, both P&O cruises, and believes there “is a lot of incentive to do good work”.
“Working for Aerocare there are excellent career opportunities and it should be an exciting future.”
Damien loves the laid-back Gold Coast lifestyle and tries to spend as much time as possible outdoors.