Swissport’s Stephanie Clark has been recognised by Cairns Airport for exceptional customer service in helping a young girl get home for Christmas.
Qantas representatives nominated Stephanie for going above and beyond, saying:
I would like to nominate Stephanie for her excellent customer service today. She went well and truly beyond her call of duty to help an unaccompanied minor.
The child’s flight had been cancelled twice and Stephanie needed to get her to Sydney today, no matter how. She went back and forward multiple times between the airlines trying to resolve this matter. As she was unable to rebook the original booking, Stephanie ended up paying for this ticket out of her own pocket.
We just wanted to recognise Stephanie’s Christmas spirit. She has made this little girl’s Christmas, to be able to spend it with her mum
Caitlin Norris from Cairns Airport presented Stephanie with the airport’s ACE award for December.
In 2019, Swissport International AG provided best-in-class airport ground services for some 265 million airline passengers and handled roughly 4.6 million tons of air freight at 115 cargo warehouses worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. The world’s leader in airport ground services and air cargo handling, with currently 45,600 employees, achieved consolidated operating revenue of 3.13 billion euros in 2019. At the end of September 2020, Swissport was active at 298 airports in 47 countries on six continents.
Communications – Asia Pacific | Michelle Priebe | +61 435 196 938 | firstname.lastname@example.org